Terms of use

1.1.1 Default shipping date

• Your order will be shipped on the delivery day specified when placing the order.
• If the customer needs to make changes, please contact us before the order cut-off. However, please note that all changes must be made before the order cut-off (please see 1.1.2), and an administrative fee of HK$150 will be charged for each change.
• Any changes submitted after the order cutoff will not be accepted, please note.
• If you need to change your order, please contact WhatsApp customer service.

1.1.2 Order Cutoff Time

• We will cut off all orders for delivery next week at 12 noon every Tuesday.
• It means that if the customer wants to order the second week's buns, they need to place the order before 12 noon on Tuesday of the first week , and complete the payment and food selection procedures. If the entire ordering process (ordering, payment and food selection) is not completed after the time limit, the order may be postponed or canceled, so please note. ​

Guests must complete the entire ordering process before the above order cut-off time, including: ordering on the website and making relevant payments, and complete the selection. If you choose manual payment, please take a screenshot of the payment certificate (payment slip or screenshot) before the cut-off time and WhatsApp it to customer service to prove successful payment. Also, the payment certificate sent to us should at least list the correct account number, transaction time, transaction number and other information. Please do not crop the image excessively. If you pay late or fail to send proof of payment with a screenshot that meets the standards, your order may be canceled or postponed without further notice, so please note.

Please note that if the customer chooses to transfer funds at the bank counter, an additional bank counter service fee of 10 yuan will be charged for each transaction, which will be borne by the customer.

1.3.1 Change/Cancel Order Before Cutoff

• Before the order deadline, if you want to cancel the order or change any order content, you need to contact us and fill in the change form, otherwise we No order changes or cancellations will be offered.
• During the refund process, HK$150 administrative and platform handling fees will be deducted, please note.
• You want to reserve the right to make the final decision on order arrangements.

1.3.2 Change/cancel order after order cutoff

• After the order cutoff, customers will not be able to change or cancel the order.
• If the order is canceled after the order cut-off time, the paid order fee will not be refunded, please note.

1.4.1 The company failed to deliver goods as scheduled

If the package is not delivered to the delivery address within the specified delivery period, including later or earlier than the delivery period , please inform customer service via WhatsApp on the same day, but please understand that the actual traffic road and delivery conditions are difficult to predict. If the company fails to arrange the delivery procedures on the day due to internal negligence, the company's liability is limited to rearranging delivery or refunding the paid order amount to the customer.

1.4.2 The customer failed to receive the goods as scheduled

Customers need to make reasonable arrangements to receive the package and ensure that the contact phone number and shipping address are accurate. We will not re-ship or issue refunds for delivery problems caused by customers, such as: within the designated delivery date, the deliveryman is unable to contact the customer to arrange receipt, or cannot place the bag at the customer's door or by The management office will collect it on your behalf). If you need to deliver again, please place a new order.

If there is a problem with the package or ingredients, the customer should immediately take a photo to collect evidence, and return it within the day of receipt (23:59 Before) Notify us via WhatsApp of the following information:

• Group photo of everything received
• Orders in the package
• The specific problem you encountered

After verification, if the following conditions are true, we will arrange for the replacement of food:

1. Ingredients damaged due to improper transportation
2. The ingredients have an odor or are in abnormal condition
3. The quantity or style of the goods received does not match the order content
4. Other questions or complaints, etc.
   
   All complaints must be submitted on the day of receipt and accompanied by the above A , B, and C information vouchers can be verified for you. Please note that if the application is late or the information is incomplete, the appeal may not be accepted.
   
   *The refund process will be completed within approximately 7 to 14 working days

If the customer is approved by the company and arranged to receive a replacement bag after review, we will provide a replacement bag according to the situation when the next order is delivered. For bags, the style will be determined by our company.

Once the company confirms the refund, we will issue the refund to your selected payment method. During the refund process, HK$150 administrative and platform handling fees will be deducted, please note.